F.A.Q.
How do I book?
Our website is set up like a shopping cart. You can set the date of your event on the bottom right hand corner (click on the shopping cart icon). This will allow you to see the availability on each item listed on our website. Then feel free to browse the different categories in our “Rental Shop”. You will be able to add and delete items to your shopping cart and see how your décor design will fit into your budget. Once you are set on your décor rentals you can place your order online (30% non-refundable payment required to confirm the booking) or email us with the list of items you are interested in.
I am still trying to narrow down the venue selection – any help with that?
No worries – our website is a great starting point for doing your research since it has the pricing for each item listed right on the site (no need to wait for someone to get back to you with prices). By determining what the venue provides and what your wishes are and what would be needed to pull off your vision at that venue, you will be able to determine which venue is a better choice for you, your vision and your budget.
Do your linens go all the way to the floor?
Our linens are 120” rounds – which reach the ground on a 60” table (most common size at different venues). If your venue has a larger than that table (72”), then the linen will fall short 6” off the ground (which is still great coverage in our opinion!).
How do I know which chair cover will fit the chairs at my venue?
Send us a picture if you have it. If you don’t – send us an email with the venue name and we will find out which chair covers will fit their chairs.
Can I see the items in person first?
We have a showroom in St. Catharines where you can see, touch and feel most of our inventory. The showroom hours are by appointment only. The larger items such as floral walls, arbours, and backdrops cannot be displayed due to size limitations but you can see other items. Send us an email with a list of the items that interest you so we can have them ready for you to view. You can set up a time to meet by selecting a consultation on our website and choosing an in-person meeting.
Do you have a minimum order?
Yes we do. Our minimum order for any order is $100 before tax.
If you would like to take advantage of our complimentary delivery, set up and tear down to one Niagara location so you can have a stress-free wedding and enjoy every moment of your day, we ask for a minimum order of $350 before tax.
Will you deliver, set up and tear down the items I rent from you?
We do provide free delivery (within the Niagara Region), set up and tear down of our items with a minimum order of $350 before tax to one Niagara location. If your rentals are below this minimum amount or outside of the Niagara region, there would be a fee associated with this service. Otherwise, you are welcome to pick up the items in St. Catharines the day of your event and return the day after the events if you wanted to do-it-yourself.
Our backdrops, arbours and flower walls include delivery, set up and teardown within Niagara Region – no minimum order required for this service.
What kind of deposit and payment do you require to secure the date?
We do require a 30% nonrefundable initial payment upon booking. Payments can be made via credit card, e-transfer or cash. On our website, payments can be made via PayPal (and credit cards within PayPal).
What form of payment do you accept?
For your convenience, we accept credit card, e-transfer or cash. On our website, payments can be made via credit cards – so go ahead and collect those credit card cashbacks while paying for your wedding décor!
How soon should I book?
This is a hard question! The best answer we can give you is to book as soon as you are sure you would like to book with Boutique Linen Rentals (since that initial payment to book is non-refundable). Some of our items are one-of-a-kind in our inventory so to ensure availability, it is best to book it once you are set on it.
I have a rough idea of how many guests but I won’t know the exact number until closer to the wedding date…
We completely understand this! We recommend you book for the maximum number of guests you anticipate. Once you have your RSVPs back, you will know the exact number. This is why we don’t require the final number until 2 weeks prior to the wedding date and we will adjust the final invoice to reflect this final number – this should give you plenty of time to work out seating charts so you know how many centerpieces and tablecloths you will need, how many chair covers and so on. Our aim is to make the planning process as simple as possible for you.
I am looking for something specific but I don’t see it on your website…
Send us an email about it – we are frequently adding to our inventory and we might not have had a chance to update our website with the new additions so we may have it already. If not, we can look at the possibility of outsourcing it for you or guiding you to another vendor we may know who has what you are looking for.